Shipping Policy

Welcome to fgroq, your go-to destination for trendy women’s apparel and delicate fashion accessories. This Shipping Policy outlines our official order processing, shipping rules, delivery terms and relevant guidelines to ensure a transparent and pleasant shopping experience for all global customers.

1. Order Processing Time

All orders will be processed, inspected and packaged within 1–2 business days after successful payment confirmation. Our team will strictly check every women’s clothing piece and accessory item to ensure flawless quality before shipment.

Please note: Processing time excludes weekends and official public holidays. Orders placed on holidays or weekends will be processed on the next available business day.

2. Delivery Time

Shipping and delivery times varydepending on the customer’s destination address, regional logistics conditions and peak shipping seasons.

Once your order is dispatched, you will receive a confirmation email containing your unique order number and real-time tracking information. You can monitor your package transit status and estimated delivery date online at any time.

3. Shipping Coverage

fgroq provides worldwide shipping services for all our product collections, including women’s casual outfits, dresses, activewear, and matching fashion accessories. We are committed to delivering elegant and stylish products to every corner of the globe.

4. Shipping Reminders

  • Please fill in your accurate and complete shipping address and valid contact information during checkout to avoid delivery failures, delays or package loss.

  • Once the package enters local logistics transit, the delivery progress and final delivery time are subject to the local shipping carrier’s service standards.

  • International shipments may be subject to local customs duties, taxes or inspection delays, which are beyond our control. Any relevant local fees shall be borne by the customer.

5. Order Shipping Exceptions

In cases of extreme weather, global logistics congestion, local policy adjustments or force majeure factors, order shipping may be slightly delayed. We will actively track the logistics status and notify customers of relevant updates in a timely manner.

6. Customer Support

If you encounter order processing delays, tracking exceptions, lost packages or any shipping-related questions, please feel free to contact our customer service team. We will respond to your inquiry within 24 hours and provide professional solutions.

Official Email: fgroq2@outlook.com